Online Resources FAQs

  • General Questions

    Our website provides access to a variety of services and online resources that are managed by third-party vendors. These third-party services include, but are not limited to: 

      • Your catalogue account, where you can view due dates and place holds 
      • eBook and streaming services such as cloudLibrary, Hoopla, and TumbleBooks 
      • Online resources such as MasterFile Premier and LinkedIn Learning 
      • Online tutoring such as Brainfuse

    Each time you use any of these services you are leaving our website and visiting a separate website that is managed by a different third-party vendor. 

    Since these individual sites are not connected, even if you are logged into the same library account you use to check out books in the catalogue, or if you have already logged into a database or download service, you will still be prompted to log into any additional services that you visit from our website.  

  • Databases

    You can immediately enjoy all our digital content — eBooks, eAudiobooks, download music, online learning tools and research databases. Check out our Online Library to see all the resources available to Digital Card members.

  • Digital Content

    You can immediately enjoy all our digital content — eBooks, eAudiobooks, download music, online learning tools and research databases. Check out our Online Library to see all the resources available to Digital Card members.

  • Digital Card

    You can immediately enjoy all our digital content — eBooks, eAudiobooks, download music, online learning tools and research databases. Check out our Online Library to see all the resources available to Digital Card members.

    No. If you are not currently an OPL member and would like to borrow and place holds on our physical collection, please visit any OPL branch to register for a physical full-access card. You’ll be asked to show valid and current name and address identification. All physical card holders will have access to all OPL’s physical and digital collections.

    Oshawa Public Libraries has passes available to several Oshawa community museums. A physical library card is required to borrow a museum pass. If you wish to borrow a pass, please visit any OPL branch to upgrade your card. Stay up to date on the list of  Oshawa Museums that are open.

    No. Your current library card number already has access to all OPL digital content. Simply log in with your existing library card number and PIN/password. If you have forgotten your PIN/password, please call us at (905) 579-6111.

    No; however, they can apply for their own Digital Card online. 

    Sorry. We need your home address in the application to confirm that you live, work, own property, or study in Durham Region. The address entered in the home address section is considered your mailing address.

    Some new addresses and apartment addresses can’t be verified by databases. If this is the case, visit any OPL branch and talk to staff. You can also call (905) 579-6111 or contact us via our Contact form.

    Call (905) 579-6111 or contact us via our Contact form if you need help. Or bring valid and current name and address identification to any OPL branch where staff can help.  

    Customers who already have a card (digital or physical) will not be able to sign up for a second one. Contact the library, and staff will assist you in replacing your card. 

    Your security settings may be blocking the email. Please check your spam/junk mail folder.  

    If you have selected “Phone” as your contact method, you will still receive the initial welcome email with your Digital Card number. 

    No. Contact the Library immediately to report your lost or stolen card. Call (905) 579-6111 or contact us via our Contact form. You can replace your card in person at any OPL branch. 

    If you have forgotten your Digital Card number, please call (905) 579-6111 or contact us via our Contact form. 

    Eligible customers may apply for a Digital Card online by filling in the Digital Card Registration form, opens a new window. Please fill out the form with all the necessary information. Digital Cards provide full access to digital resources and services in our Online Library, except those limited to in-branch use. The form can also be found on the Get a Library Card page.

    Some possible reasons for the errors are IP addresses outside of Canada, an already existing account, misspelled street names, etc. There is usually a red circle with a question mark beside the field that is generating the error. Hovering over the red circle will explain the error. If the error persists, please call (905) 579-6111 or contact us via our Contact form.

    Anyone who lives, works, goes to school, or owns property in Durham Region is eligible for an Oshawa Public Libraries card (digital or physical). 

    Anyone with a digital card who wants to borrow physical items from the library can upgrade their digital card to a physical full-access one. Just visit any OPL branch with valid and current name and address identification, and staff will be happy to switch your digital card for a physical one. 

    No. Please visit any OPL branch to register for a physical non-resident library card.